Ethical Channel

The MASMOVIL Group makes available to the professionals of the Group, its customers and suppliers, as well as to any third party this Ethical Channel so that any of them can, in good faith:

  • To complaint, with guarantees of security and confidentiality, as well as, at its option, of anonymity, facts or actions that in its opinion transgress the regulations applicable to the Group. These regulations can be both external (applicable legislation) and internal (regulations to which the Group has voluntarily submitted, such as code of ethics, internal policies and procedures or others).
  • Request information, consult or clarify any issue related to the regulations referred to in the previous paragraph regarding to the activity carried out by the Masmovil Group.

The Ethical Channel does not intend to address queries or claims arising from the supply of products and/or the provision of services by the Group’s companies. For this type of issues, you should go to the usual customer care service channels.

In the following link Ethical Channel you have detailed information on the processing of these communications.

    In case of making the complaint anonymously, you can provide a mobile phone number so that we can request clarifications or additional data to facilitate the investigation.

    These contact details will not be linked or related to personal data under the responsibility of the Group.

    This form is hosted on a secure website guaranteeing privacy and anonymity against third parties. Only the Group's Compliance Officer will have access to the data provided in the form. The navigation data associated with the form, such as the IP address from which the user connects, will be treated only to allow the correct functioning of the website and will not be included in the information that the Compliance Officer will receive. For more information see the Ethical Channel Privacy Policy.

    The data you provide us in this form will be processed by Lorca Telecom Bidco, S.A. (parent company of the Masmovil Group) exclusively to manage the complaint or consultation raised. You have the right to access or cancel your data, among other rights, as explained in the Ethical Channel Privacy Policy.

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