We are committed to simple and transparent electricity and gas rates, always offering 100% carbon-neutral energy. In addition, we provide our customers with tools that allow them to control and reduce their consumption, and understand their bill in a simple way. For example , we proactively recommend to our customers modifications to their contracted power to avoid unnecessary costs, and we offer them a prediction of their next bill so they can control their expenses.

With the aim of facilitating the daily lives of our clients and giving them access to a close and simple financial service, in 2019 we created a joint company with BNP Paribas (and its commercial brand Celetem): Xfera Consumer Finance.

Since its launch, more than one million Yoigo customers have accessed loans and financing under special conditions for being customers of the brand, including consumer loans, mobile device financing and credit cards.

In addition, since January 2023, at Yoigo we offer our own bank account with a remuneration of 5% APR, with a completely online registration and for which the deposit of the payroll is not necessary, but it is enough for the client to direct debit a receipt from Yoigo.

In 2023 we signed a collaboration agreement with MAPFRE to offer Home Insurance and Commercial Insurance under the premise of building a service with the highest level of satisfaction in the sector. To achieve this we created with MAPFRE exclusive advantages for our clients, such as the possibility of monthly payment without permanence, guaranteed urgent care, and an exclusive discount on the telephone bill.

In addition, Yoigo, Masmovil and Euskaltel customers can also take out insurance associated with their telephone service to protect their mobile devices or secure their payments thanks to our collaboration with CASER Seguros.

And in the field of health, Yoigo clients have at their disposal our innovative telemedicine service, which allows them to access doctors, dentists, psychologists and other wellness specialists such as nutritionists and personal trainers in seconds, who will carry out a diagnosis. personalized and will even be able to make prescriptions through the electronic prescription system.

We have brought our simple, digital and customer-centric model to the home security market, with the intention of renewing it and adapting it to the needs of our customers.

Together with ADT, the world’s leading brand in home security, we offer Yoigo, MásMóvil and Euskaltel customers a monitored alarm with police notification under exclusive conditions. The service stands out for its innovative technology that, in addition to meeting the highest security standards, has digital functions such as automated recording of events in the home, intelligent activation and deactivation or management from a 100% digital panel that serves as home hub.

Of course, our customers can contract this service under unique conditions, which include free installation, a price without surprises exclusively for customers, and an additional discount on the telephone bill to reward their loyalty to the brand.